Privacy Policy
Privacy Policy
Last updated: June 5, 2026
Cevana operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Cevana is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information, including your username, password, preferences and settings.
- Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information:
- Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
- Automatically through the Services, including from your device and through cookies and similar technologies.
- From our service providers when they collect or process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account notifications, process purchases, returns and exchanges, manage accounts, arrange shipping, enable reviews, and improve your shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending communications by email, text message, or postal mail and showing online advertisements based on your activity on the Services.
Security and Fraud Prevention
We use personal information to provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
Communicating with You
We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable law, respond to valid legal processes, investigate legal proceedings, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information:
- With Shopify, vendors, and service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners that provide marketing services and advertising.
- When you request or consent to the disclosure of information to third parties.
- With our affiliates or within our corporate group.
- In connection with business transactions or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services.
Information submitted through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.
Shopify may also process information collected from your interactions with our store to provide enhanced features and improve its services.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, please contact us at info@thecevana.com to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee perfect security.
How long we retain personal information depends on factors such as whether we need the information to maintain an account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
- The right to access or know what personal information we hold about you.
- The right to request deletion of your personal information.
- The right to request correction of inaccurate personal information.
- The right to receive a copy of your personal information.
- The right to opt out of the sale or sharing of personal information for targeted advertising.
We may send promotional emails, and you may opt out at any time by using the unsubscribe option in our emails.
If you opt out, we may still send non-promotional emails regarding your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing and withdraw consent where we rely on consent.
To exercise your rights, contact us at info@thecevana.com.
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal information, please contact us at info@thecevana.com.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process personal information outside the country where you live.
Where required, we rely on recognized legal transfer mechanisms for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website and update the “Last updated” date.
Contact
For questions about this Privacy Policy or your personal information, contact us at:
info@thecevana.com