Refund Policy

Refund Policy

Overview
This Returns and Refund Policy outlines the terms and conditions governing the return, exchange, and refund processes for purchases made from Cevana, a brand operated by Herijan LLC. By making a purchase, you agree to comply with this policy.

30-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a refund within 30 calendar days of the date your order is delivered.

You do not need to return the product unopened. Opened and partially used items are eligible within the 30-day window.

The satisfaction guarantee is limited to one refunded order per customer or household, and applies to a customer's first order only. Subsequent orders are not eligible under this guarantee.

For multi-unit bundles and promotional offers, refunds require the return of all unopened units from the order. One opened unit may be retained. Orders returned incomplete will be refunded on a prorated basis reflecting the retail value of the units not returned.

How to Request a Return or Refund
To start a return, contact us at info@thecevana.com with your order number and the reason for your request. We will respond with return instructions and a return authorization number.

Items sent back without prior return authorization will not be accepted and will not be refunded.

Shipping and Processing Fees
Customers are responsible for the cost of return shipping. A $5 processing fee is deducted from the refunded amount. Original shipping costs and the processing fee are non-refundable.

We recommend using a trackable return service. We are not responsible for return shipments that do not reach us.

Cancellations
To cancel an order before it ships, contact us at info@thecevana.com within 5 hours of placing your order. If your order has already been processed, cancellation may not be possible, but you may still request a refund under the 30-day guarantee once it arrives.

Exchanges
We offer a one-time free exchange on any order. Contact us at info@thecevana.com to arrange it.

Damaged, Defective, or Incorrect Items
Inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 72 hours of delivery with photographs clearly showing the damage or error, including the shipping packaging. Approved claims are replaced or refunded in full, including shipping, with no return shipping cost or processing fee.

Claims submitted more than 72 hours after delivery, or without photographic evidence, may be declined. Refunds are not granted for products damaged by the customer after delivery, or for damage resulting from improper handling or storage.

Lost or Stolen Packages
If tracking shows your order was delivered but you cannot locate it, the package is considered delivered and is not eligible for refund or replacement. We recommend checking with members of your household and neighbors, contacting the carrier directly, and filing a report with local authorities where appropriate.

If tracking shows your order as lost or stuck in transit, contact us and we will open a claim with the carrier on your behalf.

Non-Returnable Items
Gift cards are not returnable or refundable.

European Union Cooling-Off Period
If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days of delivery, for any reason, without justification. Where this right applies, it operates in addition to, and not in place of, the 30-day guarantee above. A receipt or proof of purchase is required.

Abuse of This Policy
We reserve the right to decline refund requests, limit or refuse future orders, and close customer accounts where we identify a pattern of excessive returns, repeated claims, or other misuse of this policy.

Refund Processing
Once we receive and review your return request, we will notify you of its approval status.

Approved refunds are issued to your original payment method within 3-5 business days of approval. Your bank or credit card company may take additional time to post the refund to your account.

If more than 15 days have passed since your refund was approved and you have not received it, contact us at info@thecevana.com.

Changes to This Policy
This policy is subject to change. The version posted on this page at the time of your purchase is the version that applies to your order. For any questions, contact us at info@thecevana.com.