Shipping Policy

Shipping Policy

At Cevana, our goal is to provide you with the best shipping experience, regardless of your location. We are committed to delivering your orders efficiently and reliably. Cevana is a brand operated by Herijan LLC.

Processing Time
Please allow 2-3 business days for us to process and ship your order. Orders placed on weekends or public holidays are processed on the next business day. Business days are Monday through Friday, excluding public holidays.

Shipping Times by Region
The estimated delivery windows below are in addition to processing time and begin once your order has shipped.

United States: 10-14 business days
Canada: 10-14 business days
Europe: 10-15 business days
Australia: 10-15 business days
Rest of World: 15-20 business days

These are estimates, not guarantees. Shipping delays may occur during peak purchasing periods such as holidays, and we recommend allowing an additional 2-3 business days for order processing during these times.

Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.

Customs, Duties and Import Charges
Orders shipped outside the United States may be subject to customs duties, import taxes, or handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout. Cevana has no control over these charges and cannot predict their amount. Refused deliveries resulting from unpaid customs charges are not eligible for refund of shipping costs.

Tracking Your Order
All orders come with a tracking number, which is provided by email once your order has shipped. If you do not receive a tracking number, contact us at info@thecevana.com and we will assist you promptly.

Incorrect Addresses
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Orders returned to us as undeliverable due to an incorrect address may be reshipped at the customer's expense.

Delivery Issues and Liability
We are not responsible for delays caused by factors beyond our control, including natural disasters, strikes, customs processing, or carrier delays.

If tracking shows your order was delivered but you cannot locate it, the package is considered delivered and is not eligible for refund or replacement. We recommend checking with members of your household and neighbors, contacting the carrier directly, and filing a report with local authorities where appropriate.

If tracking shows your order as lost or stuck in transit, contact us and we will open a claim with the carrier on your behalf.

If your order arrives damaged, defective, or incorrect, it is covered under our Refund Policy. Contact us within 72 hours of delivery with photographs of the issue.

Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

For any questions or concerns regarding your order or this Shipping Policy, contact us at info@thecevana.com.